EasyLoade.com – Data Retention & Deletion Policy
This Data Retention & Deletion Policy explains how EasyLoade.com stores, protects, and deletes user, wallet, and compliance-related data. It is designed to ensure transparency, security, and alignment with applicable privacy and financial recordkeeping requirements.
By using the Site and/or EasyLoade.com services, you acknowledge and agree to this policy.
1. Purpose of Data Retention
EasyLoade.com retains data for the following purposes:
- To operate and maintain user accounts, wallet services, and transactions;
- To comply with applicable AML/KYC, fraud-prevention, and financial recordkeeping obligations;
- To detect, prevent, and investigate fraud, abuse, and unauthorized access;
- To resolve disputes, chargebacks, complaints, and legal claims;
- To support security monitoring, auditing, and service integrity.
2. Categories of Data Stored
a) Identity & KYC Records
- Customer identity and verification records (KYC);
- Government-issued identification documents (where required);
- Selfie verification and verification metadata (where required);
- Address attestation documents (where required);
- Revenue or income verification records (where required);
- Verification outcomes, timestamps, and status history.
b) Financial & Transaction Records
- Wallet and ledger history (balances, credits, debits);
- Transaction records (transfers, deposits, withdrawals, QR payments, top-ups);
- Payment confirmations, references, and reconciliation logs;
- Merchant and beneficiary identifiers required to execute and evidence transactions.
c) Device, Security & Access Logs
- Device and session identifiers used to secure your account;
- Login history and authentication events;
- IP address history and related security telemetry;
- Access-control and administrative audit logs.
d) Compliance, Fraud & AML Risk Data
- Fraud indicators and risk flags;
- AML monitoring signals and suspicious activity logs;
- Limit-tracking records and compliance decision logs;
- Audit trail metadata required for regulatory review.
e) Customer Support Records
- Support tickets, emails, and communications with EasyLoade.com;
- Complaint handling and resolution history.
3. Retention Periods
EasyLoade.com retains data in accordance with legal, regulatory, and operational requirements. Retention periods may be extended where necessary for legal claims, dispute resolution, fraud investigations, or regulatory requests.
| Data Category | Retention Period |
|---|---|
| Identity & KYC documents and verification records | 10 years after account closure |
| Wallet and transaction history | 10 years |
| Suspicious activity logs and AML monitoring records | 12 years |
| Device, login, IP and security audit logs | 5 years |
| Support tickets and customer communications | 5 years |
4. Data Deletion & User Requests
EasyLoade.com respects your data protection rights. Where legally permitted, users may request deletion of personal data. However, certain information may not be deleted immediately (or at all) where retention is required for: AML/KYC recordkeeping, fraud prevention, security auditing, dispute resolution, or legal compliance.
- Deletion requests apply only to data that is not required for legal or regulatory obligations.
- We may retain records necessary to evidence transactions, compliance decisions, and security events.
- We may anonymize or aggregate data so it can no longer be linked to you.
When deletion is approved and executed:
- Data is securely erased from active systems where feasible;
- Data is scheduled for secure removal from backups and disaster-recovery storage in accordance with our backup lifecycle;
- Deleted data cannot be recovered.
To request deletion (where legally permitted), contact: [email protected]
5. Security of Retained Data
All retained data is protected using industry-standard technical and organizational measures, including encryption, access controls, monitoring, and audit logging. Access to sensitive data is restricted to authorized personnel on a need-to-know basis.
6. Compliance
This policy is designed to align with applicable privacy and financial recordkeeping requirements, including GDPR, AML-related recordkeeping expectations, and PCI-DSS principles where relevant. Where local laws impose stricter retention obligations, those obligations will prevail.
7. Policy Updates
We may update this policy from time to time to reflect changes in services, features, security practices, or legal requirements. Updates are effective upon posting on the Site. Your continued use of the Site indicates acceptance of the updated policy.