EasyLoad help center

Find the right next step for account access, mobile recharge, wallet funding, transfers, crypto and transaction questions.

Mobile rechargeRecipient, products, delivery and refunds Money transfersRecipients, quotes, status and delays Add fundsEasyCard, voucher, Binance and crypto CryptoNetworks, assets, addresses and confirmations SecurityProtect credentials and report suspicious activity Account deletionHow to request deletion and what to expect

Contact support effectively

EasyLoad includes support channels, tickets and live-chat capabilities in the app. For faster investigation, provide the transaction reference, date, amount, currency, recipient identifier and a description of what happened.

Do not send sensitive secrets.

Support does not need your password, PIN, private key, seed phrase or one-time verification code.

Official contact details

Email: [email protected]
Phone: +33 7 51 18 02 71

For an existing account, the in-app ticket flow can keep the conversation connected to your case.

Transaction status basics

Pending means processing is not final. Completed means EasyLoad recorded a successful outcome. Failed means the requested action did not complete. Provider and blockchain timing can affect when a final result appears.