EasyLoad account and transaction security
Learn how to protect your wallet, recognize payment fraud and share the right information when contacting EasyLoad support.
Information you must keep private
If anyone asks for one of these secrets, stop communicating and contact EasyLoad through the details published on this website.
Protect your EasyLoad account
- Download the app from the official Google Play listing linked by EasyLoad.
- Use a device lock and keep your phone’s operating system updated.
- Choose a PIN that is not reused elsewhere and do not store it with your phone.
- Review recipient and transaction details before every confirmation.
- Check account activity and report anything you do not recognize promptly.
Common warning signs
Urgent requests
A scammer may pressure you to act before checking details. Pause and verify independently.
Changed instructions
Treat a sudden change of wallet, bank or recipient information as suspicious.
Secret requests
No legitimate support agent needs a PIN, password, private key or verification code.
Safe mobile recharge and transfers
Verify the recipient using a trusted channel. Review the number, wallet, network, asset, currency and amount displayed by EasyLoad. Blockchain transfers and completed recharges can be irreversible, so a final check is essential.
What to do if something looks wrong
- Stop the transaction or conversation if it has not completed.
- Secure your device and change credentials that may be exposed.
- Collect the transaction reference, time and non-sensitive evidence.
- Contact [email protected] or call +33 7 51 18 02 71.
Do not publish personal identity documents, complete phone numbers or financial credentials on public social media.
How EasyLoad handles personal information
For information about collection, use, disclosure and your choices, read the Privacy Policy. For financial-crime controls and identity checks, read the AML Policy.