Confirm the Afghan mobile number
Ask the recipient to send their complete current number, including the correct network prefix. Avoid copying a number from an old conversation when the person may have changed SIM cards.
Compare every digit before payment. Mobile recharge is normally delivered directly to the selected number and may not be reversible after successful processing.
Let EasyLoad detect the mobile network
After you enter the recipient number, the EasyLoad backend detects its supported mobile operator and returns the recharge products currently available for that number. You do not choose the operator manually.
Afghan Wireless, Roshan, Etisalat Afghanistan, MTN Afghanistan and Salaam can have different products. Select only from the live options returned for the entered number.
Review airtime, data and validity
Airtime adds calling credit, while a data bundle provides a defined internet allowance and validity period. Combo packages may include data, voice and SMS.
Check the recipient number, operator, allowance, validity, price and any fee on the final review screen. Keep the EasyLoad reference until the recipient confirms delivery.
What to do when recharge is delayed
First check the transaction status instead of sending a duplicate payment. Provider maintenance or network processing can sometimes delay delivery.
If the status remains pending longer than expected, contact official EasyLoad support with the transaction reference, time, number in a privacy-conscious format and selected product. Never share a password, PIN or verification code.